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Author Topic:   Am I Stupid????
rseitzinger
Journeyman

Posts: 64
From: Virginia Beach, VA
Registered: May 2001

posted 11-14-2001 03:04 PM     Click Here to See the Profile for rseitzinger   Click Here to Email rseitzinger     Edit/Delete Message   Reply w/Quote
Am I stupid? I ordered some parts from Mustang Parts Specialties online, (www.stangparts.com) and I expected them to work. Now Iím not a Rocket Scientist but hereís what happened.

I ordered for my í93 a used Power Mirror Control Switch and a used GT combination Headlamp/Fog Lamp Switch. Now I realize that these are used, but I EXPEXT THEM TO AT LEAST WORK!!!! I called up Mustang Parts Specialties, long distance of course, no 1-800 number, and they said sorry, too bad so sad!!!!!

Whatís up with that??

Is this what customer service has come too? Iím looking at spending hundreds of dollars and they wonít give me store credit for a $30.00 switch?

Iím taking my business for my THREE Mustangs elsewhere.

Am I Stupid?

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Rob Seitzinger
66 Mustang Coupe Restomod
01 True Blue Bullitt #1650
93 Mustang GT Convertable
99 Eddie Bauer Explorer

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capri man
Gearhead

Posts: 945
From: doerun, ga.
Registered: Nov 2000

posted 11-14-2001 03:38 PM     Click Here to See the Profile for capri man   Click Here to Email capri man     Edit/Delete Message   Reply w/Quote
rob, i will see these people at a car show in moultrie, ga. this weekend. i am sure i might let it slip that i saw something derogatory about them on the internet. just to se what their reaction is! anything in pictuclar you want me to say?

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mike r
racing is real
everything else is just a game.
81 capri-7.56 @88mph 1/8
1.56 60 ft.

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rseitzinger
Journeyman

Posts: 64
From: Virginia Beach, VA
Registered: May 2001

posted 11-14-2001 03:44 PM     Click Here to See the Profile for rseitzinger   Click Here to Email rseitzinger     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by capri man:
rob, i will see these people at a car show in moultrie, ga. this weekend. anything in pictuclar you want me to say?


Just tell them that I was really excited when I found thier website. I thought I had found a place to buy used reliable parts for my car, especially interior parts, then they screwed me. I'll pay FULL price somewhere else now just to make a point.

Burn me once, shame on you.
Burn me twice, shame on me.

Thanks,

Rob

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AKBOSSMAN
Gearhead

Posts: 1915
From: WASILLA , AK USA M&M #743 MCA #40857
Registered: Oct 2000

posted 11-14-2001 05:01 PM     Click Here to See the Profile for AKBOSSMAN   Click Here to Email AKBOSSMAN     Edit/Delete Message   Reply w/Quote
Thanks for the warning and lets see about customer service


Shame too nice site ETC.
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WAYNE CURTIS
70 GRABBER GREEN BOSS 302
01 Focus ZX3
03 Boss 281 (waiting on order form)
92 SHELBY 4X4 (K-9 IDITAROD LEAD DOG)
http://www.iditarodtrail.com
"If your under control then your not going fast enough" Parnelli Jones

[This message has been edited by AKBOSSMAN (edited 11-14-2001).]

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Stewart
Moderator

Posts: 7682
From: Monterey, CA Mustangsandmore Member #437
Registered: Apr 2000

posted 11-14-2001 06:42 PM     Click Here to See the Profile for Stewart   Click Here to Email Stewart     Edit/Delete Message   Reply w/Quote
Rob, check out my reply in the Foxbody forum. Also, I just remembered this place: http://www.50resto.com/

Check them out. I haven't done business with them, but I saw where a member over at the MustangGT board (David and Kathy Bowers place...she's a member here too) listed the website in his post.

Stewart

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I65Stang
Moderator

Posts: 4476
From: Antelope, CA
Registered: Jun 99

posted 11-14-2001 08:17 PM     Click Here to See the Profile for I65Stang   Click Here to Email I65Stang     Edit/Delete Message   Reply w/Quote
That does suck . Even at a pick-n-pull you pay like $2 more and you get full insurance that the part works or you get an exchange.

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Tim

M&M Member #35
1965 Mustang coupe, 200 I6, Holley 2300, Clifford header, true duals w/ 26" Smithys
1988 Mustang GT AOD vert, 15.810 @ 88.871 mph 100% stock w/ no traction
1976 Silverline Comoro 18' trihull ski boat, 188 hp 302 I/O, another toy
http://all.at/mustang
https://mustangsandmore.com/ubb/I65Stang.html

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MLariviere
Moderator

Posts: 2053
From: Biddeford,Me.USA
Registered: May 99

posted 11-14-2001 08:51 PM     Click Here to See the Profile for MLariviere   Click Here to Email MLariviere     Edit/Delete Message   Reply w/Quote
Are these parts already obsolete,on a car only 8 years old? How much more would it be for new parts?

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TomP
Moderator

Posts: 3111
From: Delta BC Canada
Registered: Dec 99

posted 11-14-2001 08:56 PM     Click Here to See the Profile for TomP   Click Here to Email TomP     Edit/Delete Message   Reply w/Quote
really Tim?

Around here you pay their price on the assumption it works and get a credit if it doesn't... if you wanna gamble on a suspect part its cheaper.

Seems to be lotsa businesses willing to sell stuff they either know won't work or haven't even tried.... or care.

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SteveLaRiviere
Administrator

Posts: 18769
From: Saco, Maine MCA # 47773
Registered: May 99

posted 11-14-2001 09:08 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
Every used part I've bought came with a moneyback guarantee. But electrical parts are different. Even new electrical parts aren't returnable at most auto parts stores. When I worked at a parts store they told me that it was because people used to bring them back fried when they were done playing the 'maybe it's this part' game.

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'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
'97 Probe GTS 2.5L DOHC
My Photo Page
I only want two things from life: I want patience and I WANT IT NOW!!!

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Big D
Gearhead

Posts: 2233
From: WELLS, NEVADA
Registered: Nov 2000

posted 11-14-2001 09:24 PM     Click Here to See the Profile for Big D   Click Here to Email Big D     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by capri man:
rob, i will see these people at a car show in moultrie, ga. this weekend.

Mike, Before you head out, print a copy of this thread and let them read it...

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Don
M&M Member #854
66 Brilliant Blue Fastback
302 with 5 speed

We Will Never Forget
Keep The Faith America

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ccode67
Gearhead

Posts: 507
From: douglasville,ga,usa
Registered: Mar 2001

posted 11-15-2001 07:17 AM     Click Here to See the Profile for ccode67   Click Here to Email ccode67     Edit/Delete Message   Reply w/Quote
Man that sucks, these guys are less than 100 miles from me and I've heard good things about them, I will consider this thread before buying from them.

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Stuart MCA #48902
M&M #1091
67 stang 5 speed
91 f-150 xlt
98 explorer xlt sohc v-6

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rseitzinger
Journeyman

Posts: 64
From: Virginia Beach, VA
Registered: May 2001

posted 11-20-2001 07:43 AM     Click Here to See the Profile for rseitzinger   Click Here to Email rseitzinger     Edit/Delete Message   Reply w/Quote
Good News!! I received a refund from Mustang Parts Specialties.

I donít know if it was from the e-mail I sent them, the posts from the boards or that they felt guilty.


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unklshu
Gearhead

Posts: 463
From: San Bernardino, Ca
Registered: Jul 2001

posted 11-20-2001 09:56 AM     Click Here to See the Profile for unklshu   Click Here to Email unklshu     Edit/Delete Message   Reply w/Quote
I don't know why any business would risk losing a customer and potentially hundreds if not thousands of future dollars that that customer will spend if he is treated right the 1st time he does business at that place(any place).

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joe
2001 SVT Cobra
68 GT Fastback
98 F-150
90 Escort GT (smokes the tires in all 5 gears, or just smokes through all gears)

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