yes, it is nice to be in private industry and away from all those good ole boys in N.C. State Gov'ment!
Cingular is a terrific company and there is a hugh potential for advancement for me.
I did not make the Leader Intern program last time around, but will probably try again when more Intern positions open.
Sad thing, even as an on-line rep, after only 15 months with this company, I am making better money then I did with the state after 11 years!!!
I have been chosen to represent my center at our corporate office in Atlanta for our bill testing. There are about ten of us from all over the Southeast and Puerto Rico who are doing this testing. I am the only representative, the rest are managers and higher. So, this is definately an honor.
My hours are finally getting better. Being in a military town, the deployment of so many of our military personnel affected our schedules. In that wives who decided to return to their families while there husbands were gone and quit or took leave of absence, caused our schedules to become later instead of earlier. This was due to the seniority ranking that the company has to follow due to our union agreement, and I think most of them must have been hired AFTER me.
It was difficult working from 11:30 - 8:30, but this quarter, it finally changed to 10:00 a. - 7 p. since we've had some new hires. Still, we are only 80% full.
Of course, the mandatory OT, I am still not getting off work until 7:30. Nonetheless, my first shift bid was for the 10a shift (due to a.m. class, of which I get 100% reimbursement for, + books).
There have been several occassions that I have been pulled off line to fill in for managers (called manager relief), which is a nice recognition and a little extra $$.
I help with training, also.
The best thing, we are so blasted busy, that nobody has time to worry about who is liken' who, and what she or he said, and blah, blah, blah! That's not to say that there is not office politics, but it is soooo much easier to stay away from it.
Basically, if I wanted to just go in and take calls from customers for 8/9 hours and do nothing else, then that is what I do.
It's stressful, but most folks are friendly and hopefully if they are unhappy customers then by the time I'm done with them they are satisfied (my manager told me I am to generous).
Did you know that we can accept gratutity? I've never received one, but one rep had a double chocolate cheescake sent to her by a happy customer!!!
Yes, I am much happier.....sorry for such a long response.
Do you regret asking????