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Author
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Topic: Holley costumer service??? nope..
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Stang72
Journeyman Posts: 33
From: Arkel,Zuid-Holland,Holland
Registered: Jan 2003
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posted 12-08-2003 12:48 PM
   
just an update.last summer i was having trouble with my Holley carb as some of you know . you guys gave me some other jetsettingtips on which i plan to follow up. 2 weeks ago i found the guts the open-up the holley. what i saw was stunning.. aluminium particles from shaving, drilling (there were drilling curls in the fuel bowls!!)and machining. it was everywhere inside the carb.... i was pretty P@#&@^#@SSED-OFF by this, so i send an e-mail to Holley if this is normal on there products.. so far nothing from Holley...they call that customer satisfaction???? just remaining quiet?? to bad i live in the Netherlands  just spilling my .02
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Fastymz
Moderator Posts: 13090
From: Reno Nv USA MEM#1240
Registered: Apr 2001
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posted 12-08-2003 12:59 PM
Did you add any braided fuel lines at the same when you put the new carb on. My brother inlaw did this. He cut the braided lines with a saw and it put shaving in the fuel bowls. If you didn't add anything at the same that you unstalled the carb.Then I'd call them and not wait for an email.------------------
SCOOP 2.26 60'S
14.9 @ 90.86MPH 65 coupe,351w,C4,Big Boss 429 hood scoop,8" 3.40 TracLoc. My Pics
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Scott (69Mach)
Gearhead Posts: 527
From: Walnut Creek, CA USA
Registered: Jun 99
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posted 12-08-2003 01:20 PM
Hmmm, a call from the Nehterlands could cost more than the carb if he gets put on hold...
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Stang72
Journeyman Posts: 33
From: Arkel,Zuid-Holland,Holland
Registered: Jan 2003
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posted 12-08-2003 01:36 PM
nope, no braided fuel lines..(well ,at least back then.. now i have them. put them on the same time with the other edlbrkcarb) the particles where true alloy... and plenty of them to..the whole thing is stuffed with it.. 
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Fastymz
Moderator Posts: 13090
From: Reno Nv USA MEM#1240
Registered: Apr 2001
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posted 12-08-2003 02:39 PM
I forgot about that part Scott. 
Doesn't a 800 number work from there too ?------------------
SCOOP 2.26 60'S
14.9 @ 90.86MPH 65 coupe,351w,C4,Big Boss 429 hood scoop,8" 3.40 TracLoc. My Pics
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BlueMule
Gearhead Posts: 1140
From: Kent Island, MD USA
Registered: Sep 2002
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posted 12-08-2003 02:47 PM
Where was the carb purchased? Doesn't sound like something from Holley. Sounds like somebody bought a new carb, swapped their junked up (home brewed modified) carb with the new one and returned it to the supplier claiming that the carb didn't suit their needs. They unloaded their crap on the supplier, got a new carb in the turn-around, and the supplier unknowingly (or not unknowingly) passed the crap along to you. Just a possible scenario... ------------------
-Paul 70 Mach1 351C
79 Ranchero GT
97 Expedition XLT 5.4
00 SVT f150 Lightning 4149 of 4966 Born on: 06/26/2000 'If you're not the lead dog, the view never changes.' [This message has been edited by BlueMule (edited 12-08-2003).]
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johnmustang
Gearhead Posts: 4930
From: British Columbia , Canada
Registered: Nov 2001
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posted 12-08-2003 03:03 PM
quote:
Originally posted by Stang72:
just an update.last summer i was having trouble with my Holley carb as some of you know . you guys gave me some other jetsettingtips on which i plan to follow up. 2 weeks ago i found the guts the open-up the holley. what i saw was stunning.. aluminium particles from shaving, drilling (there were drilling curls in the fuel bowls!!)and machining. it was everywhere inside the carb.... i was pretty P@#&@^#@SSED-OFF by this, so i send an e-mail to Holley if this is normal on there products.. so far nothing from Holley...they call that customer satisfaction???? just remaining quiet?? to bad i live in the Netherlands just spilling my .02
I just got off the phone with Holley and they will be contacting you via email very shortly. Keep us posted because the tech I just spoke with was very interested in your problem and said that he would contact you.
Good Luck
------------------
JOHN
65 FASTBACK 2+2.....14.44 @ 107mph 1/4
87 TAURUS WAGON
03 F150 XLT SUPER CREW 4X4 SHORT BOX
Member:Vancouver Island Mustang Association
M&M #1710
65 FASTBACK
2003 F150 XLT SUPER CREW 4X4
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Fastymz
Moderator Posts: 13090
From: Reno Nv USA MEM#1240
Registered: Apr 2001
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posted 12-08-2003 03:04 PM
Thats funny John, I just called and emailed them too. ------------------
SCOOP 2.26 60'S
14.9 @ 90.86MPH 65 coupe,351w,C4,Big Boss 429 hood scoop,8" 3.40 TracLoc. My Pics
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johnmustang
Gearhead Posts: 4930
From: British Columbia , Canada
Registered: Nov 2001
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posted 12-08-2003 03:06 PM
quote:
Originally posted by Fastymz:
Thats funny John, I just called and emailed them too.
Great minds......... ------------------
JOHN
65 FASTBACK 2+2.....14.44 @ 107mph 1/4
87 TAURUS WAGON
03 F150 XLT SUPER CREW 4X4 SHORT BOX
Member:Vancouver Island Mustang Association
M&M #1710
65 FASTBACK
2003 F150 XLT SUPER CREW 4X4
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Fastymz
Moderator Posts: 13090
From: Reno Nv USA MEM#1240
Registered: Apr 2001
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posted 12-08-2003 03:07 PM
quote:
Originally posted by johnmustang:
Great minds.........
Or to much free time LOL ------------------
SCOOP 2.26 60'S
14.9 @ 90.86MPH 65 coupe,351w,C4,Big Boss 429 hood scoop,8" 3.40 TracLoc. My Pics
IP: Logged |
johnmustang
Gearhead Posts: 4930
From: British Columbia , Canada
Registered: Nov 2001
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posted 12-08-2003 03:09 PM
quote:
Originally posted by Fastymz:
Or to much free time LOL
Maybe sometimes, but it is always nice to try and help out a fellow M&M`er ------------------
JOHN
65 FASTBACK 2+2.....14.44 @ 107mph 1/4
87 TAURUS WAGON
03 F150 XLT SUPER CREW 4X4 SHORT BOX
Member:Vancouver Island Mustang Association
M&M #1710
65 FASTBACK
2003 F150 XLT SUPER CREW 4X4
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Fastymz
Moderator Posts: 13090
From: Reno Nv USA MEM#1240
Registered: Apr 2001
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posted 12-08-2003 03:23 PM
TOLL FREE NUMBER 866-464-6553
They said it will work from the Nehterlands. John you know I like to give all I can back to this site. ------------------
SCOOP 2.26 60'S
14.9 @ 90.86MPH 65 coupe,351w,C4,Big Boss 429 hood scoop,8" 3.40 TracLoc. My Pics
IP: Logged |
Stang72
Journeyman Posts: 33
From: Arkel,Zuid-Holland,Holland
Registered: Jan 2003
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posted 12-09-2003 03:20 PM
well, i received an e-mail from Holley. My issue is being forwarded to the QC-departement. So i'll keep this updated..Bluemule, yeah , could be, be the carb was taken out of a sealed box, right in front of me by the salesman..so it was brandnew.. Fastymz, thx for the phonenumber i'll save it.. John, thnx for the effort. it helped!! looks like i'm getting some service after all greetz Ben
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