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Author Topic:   CompCams
bluestreek
Gearhead

Posts: 754
From: Athens,GA
Registered: Jul 2001

posted 06-01-2002 01:21 AM     Click Here to See the Profile for bluestreek   Click Here to Email bluestreek     Edit/Delete Message   Reply w/Quote
I just received my new roller cam from CompCams today after waiting 3 weeks for it to arrive and it has rust on a lot of the machined surfaces.. The machined surfaces are a lot rougher than the cams I have purchased from Reed and Lunati. What gives?
I am not impressed with their quality control!!!
Should I polish it or send it back?

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kid vishus
Gearhead

Posts: 2365
From: not where I want to be
Registered: Oct 2000

posted 06-01-2002 09:26 AM     Click Here to See the Profile for kid vishus   Click Here to Email kid vishus     Edit/Delete Message   Reply w/Quote
I would call them and voice my concerns and dis-satisfaction to them, but in a polite manner and see if they would correct the problem. Maybe you just got a bad one that got thru the inspection process.

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V8 Thumper
Gearhead

Posts: 1112
From: Orange, Ca. United States of America
Registered: Dec 2001

posted 06-01-2002 10:07 AM     Click Here to See the Profile for V8 Thumper   Click Here to Email V8 Thumper     Edit/Delete Message   Reply w/Quote
I agree with kid... when I've gone in guns blazing, I've usually regretted it. If after 'polite concers' they blow you off, then let them have it, but I can't see Comp doing that; they know better. Sounds like one that slipped through the cracks

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Larry Jennings
Gearhead

Posts: 432
From: Redwood City, Ca. USA
Registered: Apr 2000

posted 06-01-2002 01:54 PM     Click Here to See the Profile for Larry Jennings   Click Here to Email Larry Jennings     Edit/Delete Message   Reply w/Quote
Comp is gonna want that cam back so they can beat whomever sent it out that way, with it. They are a great company and will work with you.

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Whenever I feel blue I start breathing again!

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bluestreek
Gearhead

Posts: 754
From: Athens,GA
Registered: Jul 2001

posted 06-05-2002 08:46 PM     Click Here to See the Profile for bluestreek   Click Here to Email bluestreek     Edit/Delete Message   Reply w/Quote
I finally found time to call CompCams helpline today and talked to some very nice and honest people. They said they would ship out another "hand picked" cam immediately! All they asked me was, what was wrong with the cam and then they transfered me to shipping dept to get my address. Very good service dept.!

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Moneymaker
Administrator

Posts: 12065
From: Lyons, IL, USA
Registered: May 99

posted 06-05-2002 09:04 PM     Click Here to See the Profile for Moneymaker   Click Here to Email Moneymaker     Edit/Delete Message   Reply w/Quote

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Alex Denysenko
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V8 Thumper
Gearhead

Posts: 1112
From: Orange, Ca. United States of America
Registered: Dec 2001

posted 06-06-2002 03:09 AM     Click Here to See the Profile for V8 Thumper   Click Here to Email V8 Thumper     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Larry Jennings:
Comp is gonna want that cam back so they can beat whomever sent it out that way, with it.

LOL

quote:
They are a great company

Agreed 100%. It sucks that you got a one-off oddball screw-up, but I'm glad to hear that they're making it right, and a in 'customer satisfaction first' manner.


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