Brought to you in part by:

M&M Restoration & Tool Supply Store

Great deals on auto restoration supplies!

.


  Mustangsandmore Forums
  Tool Time
  Craftsman Tool Warranty

Post New Topic  Post A Reply
profile | register | preferences | faq | search

next newest topic | next oldest topic
Author Topic:   Craftsman Tool Warranty
speedy
Gearhead

Posts: 241
From: Parkersburg WV M&M #277
Registered: Nov 99

posted 10-29-2003 12:33 AM     Click Here to See the Profile for speedy   Click Here to Email speedy     Edit/Delete Message   Reply w/Quote
The guys & I at the shop were talking today about our tools. One tech. said he heard that Craftsman was going to stop warranting their hand tools. Has anyone else heard this? I hope this is just a rumor.

IP: Logged

capri man
Gearhead

Posts: 8303
From: doerun, ga.
Registered: Nov 2000

posted 10-29-2003 07:48 AM     Click Here to See the Profile for capri man   Click Here to Email capri man     Edit/Delete Message   Reply w/Quote
if they did that, there would be absoultely no reason to purchase them!!!

------------------
mike r
racing is real
everything else is just a game.
81 capri-7.51 @89mph 1/8
1.54 60 ft.

http://www.angelfire.com/ny5/billswebsite/pg06.html

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 10-29-2003 08:35 AM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
If that happens, they might as well get out of the business.

I wonder what the legality would be since these were sold with a lifetime warranty. That doesn't just disappear just because a company wants it to.

------------------
'70 Mustang Mach 1 - '70 Mustang Convertible - '72 Mustang Sprint - '94 F-150

IP: Logged

mellowyellow
Gearhead

Posts: 7728
From: So. Fl.
Registered: Aug 2000

posted 10-30-2003 09:40 PM     Click Here to See the Profile for mellowyellow     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by speedy:
The guys & I at the shop were talking today about our tools. One tech. said he heard that Craftsman was going to stop warranting their hand tools. Has anyone else heard this? I hope this is just a rumor.

Home Dee pot would love it. You couldk take it back and get a Husky.

IP: Logged

speedy
Gearhead

Posts: 241
From: Parkersburg WV M&M #277
Registered: Nov 99

posted 10-30-2003 10:34 PM     Click Here to See the Profile for speedy   Click Here to Email speedy     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by mellowyellow:
Home Dee pot would love it. You couldk take it back and get a Husky.

Could Sears & HD have something brewing?

IP: Logged

SprintCC
Journeyman

Posts: 1
From: Herndon, Va, USA
Registered: Feb 2004

posted 02-08-2004 01:27 PM     Click Here to See the Profile for SprintCC   Click Here to Email SprintCC     Edit/Delete Message   Reply w/Quote
This might be the latest rendition of an old marketing ploy. As I understand it there was a commercial/adveritisement several years ago by another chain that stated that Sears was not honoring lifetime warrenties on Sears tools. When you think of Sears tools you think of Craftman. They never mentioned Craftsman and Sears does make a line of Sears tools that have a non-lifetime warrenty (don't know if they have any warrenty, never bought one). It let the public make the connection.

Sears/Craftsman cried foul and the adds were retracted quickly. I first heard this back in 98 and it still surfaces again and again.

The one thing I can say is that last year I went into HD to check something out. They were building thier Chrismas displays. Using Craftsman tools. Don't care if they were trade-ins, personal, or company bought, that just said volumes to me about HD (Husky I believe) tools.

SprintCC

IP: Logged

KULTULZ
Gearhead

Posts: 882
From: Rockville, MD
Registered: Oct 2002

posted 02-08-2004 05:15 PM     Click Here to See the Profile for KULTULZ   Click Here to Email KULTULZ     Edit/Delete Message   Reply w/Quote
quote:
I went into HD to check something out. They were building thier Chrismas displays. Using Craftsman tools.

I believe all that shows is the ready availability of the tools. I never liked the look or feel of CRAFTSMAN from my first car. Luckily I was hired at a FORD garage while still young and found the quality of MAC and SK of which origional purchases are still working today.

The only time I have ever purchased them is say on a weekend when in a bind and nothing else is available. I don't know how many I have thrown in the trash (Personal Policy-If the tool doesn't work as intended or attacks me...it is instant trash)...

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 02-09-2004 01:35 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by SprintCC:
This might be the latest rendition of an old marketing ploy. As I understand it there was a commercial/adveritisement several years ago by another chain that stated that Sears was not honoring lifetime warrenties on Sears tools. When you think of Sears tools you think of Craftman. They never mentioned Craftsman and Sears does make a line of Sears tools that have a non-lifetime warrenty (don't know if they have any warrenty, never bought one). It let the public make the connection.

Sears/Craftsman cried foul and the adds were retracted quickly. I first heard this back in 98 and it still surfaces again and again.


That sure sounds plausible.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

mellowyellow
Gearhead

Posts: 7728
From: So. Fl.
Registered: Aug 2000

posted 02-10-2004 12:00 AM     Click Here to See the Profile for mellowyellow     Edit/Delete Message   Reply w/Quote
Sears has been selling a Sears line of tool for several years. Things like metal shears, etc. No warranty on those.

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 02-10-2004 08:35 AM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
The have the Companion line, too. Pure junk.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

Russ3747
Journeyman

Posts: 52
From: Raleigh, NC
Registered: Jan 2004

posted 03-11-2004 08:31 PM     Click Here to See the Profile for Russ3747   Click Here to Email Russ3747     Edit/Delete Message   Reply w/Quote
Sears is staring to sell more tools other than Craftsman, If it does not say Craftsman there is NO warrenty. the only thing that I have not been able to get exchanged is 1/4 inch nut driver the kind that fits on any 1/4 inch socket. I used slip joints to break tough bolts and the shaft now slips in the Handle when this is done, still work under normal use. The only reason the would not exchange is this is a kit only item not sold sepreatly. Oh and the warrenty does not cover fire damage.

------------------
Triple Black 93 GT Conv.

IP: Logged

bob emmerich
Journeyman

Posts: 66
From: Stratford,Connecticut
Registered: Sep 2000

posted 03-11-2004 10:18 PM     Click Here to See the Profile for bob emmerich   Click Here to Email bob emmerich     Edit/Delete Message   Reply w/Quote
I don't know about that, but I do know when I brought back a ratchet, they gave me the "guts" for it and told me that's company policy now. Needless to say I was a bit ticked off. I'm sure there could be legal rammifications if they discontinue the warranty.

IP: Logged

Hell_Fish
Gearhead

Posts: 911
From: Austin, TX.
Registered: May 2002

posted 03-23-2004 03:20 PM     Click Here to See the Profile for Hell_Fish   Click Here to Email Hell_Fish     Edit/Delete Message   Reply w/Quote
"Oh and the warrenty does not cover fire damage."

Wrong!!! Their warrenty has a no questions policy attached to it. I have taken many burned tools back and never had any issues.

------------------
Dustin C
"The Mopar Guy!"
CRC Motorsports
56 F-100
Mech. for wifes 69 Mustang coupe
65 Plymouth Barracuda
70 Dodge Swinger

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 03-23-2004 04:45 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by bob emmerich:
I don't know about that, but I do know when I brought back a ratchet, they gave me the "guts" for it and told me that's company policy now. Needless to say I was a bit ticked off. I'm sure there could be legal rammifications if they discontinue the warranty.

When I tried to get a kit a year ago, they told me the opposite, that they didn't give out kits and only exchanged ratchets. I looked at what the new ratchets looked like and I decided to keep my old one and just shimmed up the mechanism with shim stock.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

Daniel Jones
Gearhead

Posts: 930
From: St. Louis, MO
Registered: Aug 99

posted 03-23-2004 04:48 PM     Click Here to See the Profile for Daniel Jones   Click Here to Email Daniel Jones     Edit/Delete Message   Reply w/Quote
Sears tried to pull one on my Dad. The head unit on his 40 year old Craftsman torque wrench started slipping so he took it in. Instead of repairing it, they decided to replace it but the guy at the counter said the new Craftsman torque wrenches do not have a lifetime warranty. Dad said his did and he was still alive and raised a gerneral ruckus. The guy's manager ended up writing a note to the replacement that extended the warranty.

Dan Jones

IP: Logged

sooners2win
Journeyman

Posts: 55
From: Muskogee, OK, USA
Registered: Feb 2004

posted 03-23-2004 05:34 PM     Click Here to See the Profile for sooners2win     Edit/Delete Message   Reply w/Quote
I work for them, and the rumor is BS....Craftsman "hand tools" not "power tools" carry a lifetime warranty!

IP: Logged

68 S-code GT
Gearhead

Posts: 3596
From: Sayreville, NJ, US
Registered: Mar 2000

posted 04-22-2004 07:43 AM     Click Here to See the Profile for 68 S-code GT   Click Here to Email 68 S-code GT     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by sooners2win:
I work for them, and the rumor is BS....Craftsman "hand tools" not "power tools" carry a lifetime warranty!

Since you work for them I have a few questions. Some sockets I have, the chrome is chipped on them and I noticed some of my screwdrivers have rounded edges on them. I also found an adjustable wrench in a car that the adjuster is rusted to the point (scaling) that it will not turn. Can I bring these back for exchange?

IP: Logged

beachbum
Gearhead

Posts: 287
From: Florida
Registered: Oct 2001

posted 04-22-2004 11:27 AM     Click Here to See the Profile for beachbum     Edit/Delete Message   Reply w/Quote
Have a friend who goes to garage sales and flea markets buying old beat up Craftsman tools then takes them back to Sears and trades them in on new ones. Has a great set of new Craftsman tools at not even half the cost. The thing about him is he is a true self made millionaire and could afford to by what ever he wanted. Guess ideas and nerve like that is what help make him rich but to see him and the way he lives would never think he had much money.

IP: Logged

sooners2win
Journeyman

Posts: 55
From: Muskogee, OK, USA
Registered: Feb 2004

posted 04-24-2004 01:05 AM     Click Here to See the Profile for sooners2win     Edit/Delete Message   Reply w/Quote
Yes you may 68!

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 04-24-2004 06:03 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
A couple of weeks ago I bought a couple of Craftsman sockets and I was putting them in my toolbox and noticed the chrome was already peeling on two of them! The plastic bag must have done them in on the way home!

I'd say if you want good Craftsman tools, buy old ones at a yard sale and KEEP THEM! Definitely don't trade them in for the new crap! I still have most of the old Craftsman tools I bought in the '70s except for the ones I broke. The newer Craftsman tools only seem to last a summer or two in my box.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

Hell_Fish
Gearhead

Posts: 911
From: Austin, TX.
Registered: May 2002

posted 04-28-2004 10:42 AM     Click Here to See the Profile for Hell_Fish   Click Here to Email Hell_Fish     Edit/Delete Message   Reply w/Quote
If the chrome is peeling, take them back. The chrome is a defect and a hazard since it can cut all to well.

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 04-28-2004 11:36 AM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
Oh yeah, they're going back. I've returned many sockets for peeling chrome. Not only can you cut yourself, but a loose chrome flake can easily wipe out an engine or other big dollar component.

The problem is I'm only trading one poorly chromed socket for another, most likely.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

stang68
Gearhead

Posts: 550
From: Buckroe Beach ,Hampton,Va.
Registered: Jun 2004

posted 09-25-2004 01:56 PM     Click Here to See the Profile for stang68   Click Here to Email stang68     Edit/Delete Message   Reply w/Quote
When it cames to tools in the begining i was sticking to craftsman...but then i was looking at stanley so i have a combo of craftsman and stanley ...some of the new stuff craftsman been coming out with is crap thou so then i go to stanley ...

i too am guilty of hitting flea markets and buying old craftsman and trading them in...
i dont know if thats my italian heritage lol..lol or not..

but i have a sears tool guy that lives across the way and he tells me about clearance items...

------------------
Skip
2 Beach Cruisers
1 90 Jeep Cherokee
1 99 Dodge Van
1 68 Mustang Coupe

IP: Logged

ccode67
Gearhead

Posts: 3143
From: douglasville,ga,usa
Registered: Mar 2001

posted 09-27-2004 07:58 AM     Click Here to See the Profile for ccode67   Click Here to Email ccode67     Edit/Delete Message   Reply w/Quote
Has anyone heard that Home Depot and Lowes will trade your worn out Crapsmans for Husky or Kobalt????
Had someone tell me this recent, don't know if it's true.

IP: Logged

Bloose
Gearhead

Posts: 845
From: Milwaukee, WI
Registered: Dec 2001

posted 12-15-2004 08:03 PM     Click Here to See the Profile for Bloose   Click Here to Email Bloose     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by ccode67:
Has anyone heard that Home Depot and Lowes will trade your worn out Crapsmans for Husky or Kobalt????
Had someone tell me this recent, don't know if it's true.

I've noticed that the Husky tools are not made in the US so I would never trade my Craftsman for them, I don't care what the warranty is. I think at one time they were but most I've looked at are not now.

I think part of the very few Warranty problems people run into at Sear is the problem of individuals working there and their interpretation of the rules. If I ever had a problem with a warranty I would call corperate and I'm sure they would get it handled. I've had awsome service from Sears over the years with everything I have bought from them, including tools. Thier prices may not always be the best but I have never ever had a problem dealing with them.

I had a rebate issue with them and they took care of it for me personally (corprate). My brother had a simular rebate issue with Best Buy and they said they had no connection with the rebate and he was on his own.

I know there are much better tools on the market than Craftsman. Tools like Snap on, Matco, Stanley, Proto, Mac, etc, but I really believe Craftsman are still to this day the best bang for the buck, period.

B-loose

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 12-15-2004 08:17 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
I have a pair of Craftsman slip-joint pliers that say 'Japan' right on them.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

lonewolf
Gearhead

Posts: 378
From: Colorado; M&M #3117
Registered: Jul 2003

posted 12-15-2004 11:16 PM     Click Here to See the Profile for lonewolf   Click Here to Email lonewolf     Edit/Delete Message   Reply w/Quote
Wonder what will happen to Craftsman now that Kmart owns them....

------------------
Lonewolf
1968 Coupe in Pieces
99 1/2 F250

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 12-16-2004 07:51 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
Get ready for their new high-impact plastic tool line.

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

capri man
Gearhead

Posts: 8303
From: doerun, ga.
Registered: Nov 2000

posted 12-16-2004 08:05 PM     Click Here to See the Profile for capri man   Click Here to Email capri man     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by SteveLaRiviere:
Get ready for their new high-impact plastic tool line.



cant be any worse than what they already had!!!

------------------
mike r
racing is real
everything else is just a game.
81 capri-302-7.33 @92mph 1/8
1.54 60 ft.

http://community.prestage.com/Member+Pages/789.aspx

IP: Logged

Ryan Wilke
Gearhead

Posts: 2836
From: Stanton, Michigan, zip 48888
Registered: Oct 2000

posted 12-22-2004 06:32 PM     Click Here to See the Profile for Ryan Wilke   Click Here to Email Ryan Wilke     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by SteveLaRiviere:
Get ready for their new high-impact plastic tool line.


WOW!!! Steve, do you know when they'll be in the stores?

I've been looking for some non-scratching, non-rusting, non-sticking-to-my-wet-glove-in-the-Winter hand tools!!

Ryan

IP: Logged

SteveLaRiviere
Administrator

Posts: 47276
From: Saco, Maine
Registered: May 99

posted 12-22-2004 07:14 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
The ship is leaving a dock in China as we speak!

------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

IP: Logged

mellowyellow
Gearhead

Posts: 7728
From: So. Fl.
Registered: Aug 2000

posted 12-22-2004 09:26 PM     Click Here to See the Profile for mellowyellow     Edit/Delete Message   Reply w/Quote
There will be a Martha Stewart line of tools! The first ad will show the d****e b*g using a file on prison bars!

Several years ago my Sears ginder/buffer came to a grinding finish. Made a bet with my buddy that I could take it back and get an exchange. A $10 bet cinched the deal. Wet sanded it, applied a thin coat of primer, and lacquer pudded the whole housing. Sanded it down, primed it, wet sanded ending with 600 grit and shot the ABS housing with 1613 Krylong semi gloss. The shaft got stainles paint, cord wiped with lacquer thinner and then pledge. The Craftsman stickers were touched up with 66 Mustang interior red irredescent-couldn't tell!! Rubber pad was detailed, a new, never used cheap buffer pad was added as proof of newness. It came in a plastic case and I still had that and the box. Took it into a Sears in Naples-they're friendlier than the East Coast stores. Told the tool dept mgr that I had received it as a gift the month before and used it once to help a guy get barnacles off a friend's boat hull. Always talk loud as they want to get you out of there as soon as poss! The presentation of the buffer was great. I had the instructions, etc, in a plastic sheath, and all the stuff. He told the guy to go get me a new one. He even let me keep the ABS case as they stopped using them. I brought the exhange receipt back and collected the ten. It wasn't the money, it was the rush of getting one up on Sears. Wondered what they thought at the place where returned tools go!! Guys like me ruining it for all! LOL!

IP: Logged

Bloose
Gearhead

Posts: 845
From: Milwaukee, WI
Registered: Dec 2001

posted 12-23-2004 04:32 AM     Click Here to See the Profile for Bloose   Click Here to Email Bloose     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by SteveLaRiviere:
I have a pair of Craftsman slip-joint pliers that say 'Japan' right on them.


There actually was a short time that Craftman was sourcing wrenches from Japan. It didn't last very long at all. I think they figured out they were losing sales because of it. But I have seen a few of them around. Most of their hand tools are made here but most of their electric tools are not.

B-loose

IP: Logged

Fordwiser
Gearhead

Posts: 488
From: Metamora, Illinois
Registered: Dec 2000

posted 01-02-2005 03:14 PM     Click Here to See the Profile for Fordwiser   Click Here to Email Fordwiser     Edit/Delete Message   Reply w/Quote
I have a set Craftsman combination wrenches that say made in japan. They were ordered through the catalog department, bet that's where most of them were sold!
Roger

IP: Logged

qtrmiler
Journeyman

Posts: 42
From: Tulsa,Ok
Registered: Jan 2003

posted 01-02-2005 07:19 PM     Click Here to See the Profile for qtrmiler   Click Here to Email qtrmiler     Edit/Delete Message   Reply w/Quote
When I bought my tools, they were guaranteed for life... I see litigation if all this happens

IP: Logged

All times are ET (US)

next newest topic | next oldest topic

Administrative Options: Close Topic | Archive/Move | Delete Topic
Post New Topic  Post A Reply
Hop to:

Contact Us | Mustangsandmore Front Page

Copyright 2006, Steve LaRiviere. All Rights Reserved.


Ultimate Bulletin Board 5.47d

Amazon Honor System Click Here to Pay Learn More

[Build a free Mustangsandmore.ws Home Page!]

[Posting Pictures]

[About M&M][Acronyms][Calendar][Chat][Classifieds] [Members' Pics]

[M&M Conventions] [M&M Mug Shots] [Tech Articles]

[M&M Bookstore] [M&M Restoration & Tool Supply Store]