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  Did you ever have a hard time returning Crapsman tools?

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Author Topic:   Did you ever have a hard time returning Crapsman tools?
SteveLaRiviere
Administrator

Posts: 20027
From: Saco, Maine USA
Registered: May 99

posted 01-10-2002 04:48 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
They haven't given me a hard time lately, but once this old guy that works at our local store gave me some crap when I tried to return a split socket. He started asking me if I used an impact on it, or a pipe on a breaker bar, then started saying that it looked like I had 'abused' it.

I pointed to a sign above his head that was boasting '...unconditional guarantee...' and asked him if he knew what 'unconditional' meant. He started giving me more crap, and I asked him to get the store manager because I wanted to ask him if it was store policy to piss off customers over $5 sockets, and what the latest definition of 'unconditional' was. Finally the geezer got a clue.

I can't believe I still buy tools from those bozos.

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'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
'97 Probe GTS 2.5L DOHC

[This message has been edited by SteveLaRiviere (edited 01-10-2002).]

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mellowyellow
Gearhead

Posts: 3066
From: So. Fl.
Registered: Aug 2000

posted 01-10-2002 06:25 PM     Click Here to See the Profile for mellowyellow     Edit/Delete Message   Reply w/Quote
Well, you caught my past post about the rachets. I went in with a broken 3/8 ratchet. They produced a rather battered rebuilt piece. I complained and they said that Sears had the option to replace with a renewal. I said fine, but I want one that is in the same condition as my return. This one looked like it had served as a hammer, bearing the brunt end of an a**h*les's tantrum! He produced another that was better. Their ratchets are a little sloppy anyway. Periodically, I go back with a handful of bad screwdrivers. Don't think their quality is as good as another time. For years, I had one with an amber and blue handle that was my Dad's. Those older ones lasted 3 times as long! Haven't cracked a socket in some time. I use impact sockets for nasty stuff. The service in the Sears nearest my home is shabby. Clerks dont know sh*t and couldn't give a .... either! Home Depot is giving them a run for the money with their Husky line and they have the same return policy with better educated help.

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SteveLaRiviere
Administrator

Posts: 20027
From: Saco, Maine USA
Registered: May 99

posted 01-10-2002 06:34 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
I agree with you that the quality has gone steeply downhill. I have some very old Craftsman sockets {remember the ones with the double lines by the size?} and it looks like I'll have those forever. New ones last me about a year, then the chrome starts to flake off and back to the store they go.

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'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
'97 Probe GTS 2.5L DOHC

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Ken
Gearhead

Posts: 2079
From: Prospect, Ct. M&M Member No. 31 MCA Member 49299
Registered: Jun 99

posted 01-10-2002 08:40 PM     Click Here to See the Profile for Ken   Click Here to Email Ken     Edit/Delete Message   Reply w/Quote
Back in the early 70's I purchased a huge set of Craftsman tools from Sears. I've put these through every use your supposed to and I can tell you....they're gonna out live me and look better doing it !!! So another words, I guess I agree that the older Craftsman tools are much better than the newer ones .

PS: I forgot about the screwdriver that I used to try and stuff some insulation into an electrical box.....shocking !!!

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Conciousness - that annoying time between naps.

Ken
1965 Springtime Yellow Coupe
302GT40-4spd
Edlebrock RPM Air Gap
670cfm Holley Street Avenger
and much, much MORE !!!
My-Photo-Page

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ccode67
Gearhead

Posts: 601
From: douglasville,ga,usa
Registered: Mar 2001

posted 01-11-2002 08:20 AM     Click Here to See the Profile for ccode67   Click Here to Email ccode67     Edit/Delete Message   Reply w/Quote
My brother gave me a Crapsman socket set for christmas, I started to open all the bags and put them in their slots in the carry case, uh oh, too many of five or six of them, but oh crap, not enough of nine or ten of them, Quality control my butt.

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cynot65
Gearhead

Posts: 830
From: New York
Registered: Apr 2000

posted 01-11-2002 12:05 PM     Click Here to See the Profile for cynot65   Click Here to Email cynot65     Edit/Delete Message   Reply w/Quote
My entire garage is filled with just about every Craftsman tool you coulld think of. I agree that the quality might not be as good as the past but I broke a screwdriver brought it back and had a new one in my hands in under 5 minutes. I even brought my brothers blower back without the receipt and was given a new one in under five minutes. The biggest problem I have is when waiting to pick up the stuff I bought. That 10 minute waiting period is totalm BS.
Tony C*

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65 Convertible 289 4spd
M&M Member#450
It ain't done yet, but it'll be done right!!

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DidgeyTrucker
Gearhead

Posts: 596
From: Nashville, TN USA
Registered: Oct 99

posted 01-11-2002 04:42 PM     Click Here to See the Profile for DidgeyTrucker   Click Here to Email DidgeyTrucker     Edit/Delete Message   Reply w/Quote
The tool departments around here are good about replacing tools. There are quite a few Sears stores, so if I get treated poorly at one I can go to another store.

A few years ago Sears sold Craftsman tools that actually said "Forged in Japan". I bought a set of wrenches and when I noticed that years later I took them back and said I wanted a set that was made in America, like the catalog said. I got a new set of wrenches- from 1/4" to 1"!

Tracy

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mellowyellow
Gearhead

Posts: 3066
From: So. Fl.
Registered: Aug 2000

posted 01-11-2002 06:09 PM     Click Here to See the Profile for mellowyellow     Edit/Delete Message   Reply w/Quote
Tracy: Maybe you should've kept the Japan ones. The new ones may be made at the One Hung Lo Co. in Forge City, Taiwan. expressly for Sears! They are being made under the Clapsman name.

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SteveLaRiviere
Administrator

Posts: 20027
From: Saco, Maine USA
Registered: May 99

posted 01-11-2002 06:39 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
When I go to the Sears in Manchester, NH they barely even look at the tools. Once I brought in a bag of sockets in and the lady just took them and stuck them under the counter. They could have be japanese junk for all she knew.

I just have to avoid the tool nazi in the South Portland store.

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'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
'97 Probe GTS 2.5L DOHC

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punk6
Journeyman

Posts: 12
From: Green Bay, WI
Registered: Nov 2001

posted 01-11-2002 09:37 PM     Click Here to See the Profile for punk6     Edit/Delete Message   Reply w/Quote
The local Sears people usually just replace the broken piece with a new one, but I've run into a few who act like the replacement tools belong to them.
I gave up on 12 point sockets a few years ago after a brand new Sears 12 point 5/8" socket just spun on a new 5/8 nut.
Tom

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