|
Author
|
Topic: What I like about Rick at NPD
|
SteveLaRiviere
Administrator Posts: 44921
From: Saco, Maine
Registered: May 99
|
posted 11-03-2005 07:59 PM
   
...is that if you ask him an honest question, he gives you an honest answer.  Here's an email exchange we had, I had this saved in my emails, and it made me wonder how many people would have just recommended the most expensive part. Rick gave me the info I needed to decide for myself: ---
From: Rick Schmidt
To: [email protected]
Sent: Monday, October 17, 2005 1:19 PM
Subject: RE: Do you have time for a quick question?
O.K., here��s the deal��
They are BOTH damn nice. Yes, they are both sold in pairs. Yes, the repros are imported. In some ways, the repro is a bit nicer of a piece. It��s a cleaner casting on the back, and it��s ever-so-slightly smoother/straighter reflecting when you sight-down the chrome. But of course the original has the engineering #��s cast in the back, and gives you that ��I��m putting original Ford parts back on my car�� feeling. Either pair are excellent quality, so it really comes down to what��s important to you, price vs. origin. You can��t go wrong with either. Rick NPD
--------------------------------------------------------------------------------
From: [email protected] [mailto:[email protected]]
Sent: Thursday, October 13, 2005 7:16 PM
To: Rick Schmidt
Subject: Do you have time for a quick question?
I was looking in the catalog at the '69-'70 Sportsroof quarter window molding and I noticed there are two available, the 29796-1A original for $109.95 and the 29796-1B repro for $69.95. Is this one of the cases where the repro is better than the original? Is the repro imported? They are sold in pairs, right?
Thanks! Steve LaRiviere
www.Mustangsandmore.com
------------------
'70 Mustang Mach 1 351C 4V/FMX/3.25 Open
'70 Mustang Convertible 250 I6/3 speed/2.79 Open
'72 Mustang Sprint Hardtop 351C 4V/FMX/4.30 Trac Loc
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
'05 Mercury Sable LS 3.0L DOHC 24V Duratech V6
IP: Logged |
capri man
Gearhead Posts: 7221
From: doerun, ga.
Registered: Nov 2000
|
posted 11-03-2005 08:04 PM
rick is good people!!  ------------------
mike r
racing is real
everything else is just a game.
81 capri-302-7.25 @93mph 1/8
1.54 60ft 50 % of the fun dragracing is meeting people who will give you the shirt off their back to wipe the grease off your hands.
M&M member #839 http://i2.photobucket.com/albums/y6/mike470/adel2.jpg
IP: Logged |
Big D
Gearhead Posts: 5461
From: WELLS, NEVADA USA
Registered: Nov 2000
|
posted 11-03-2005 08:26 PM
I guess he's OK if you like Honest People..  He's always been respectful about tackling a problem or situation here on M&M.. Someone taught him good.. ------------------
Don
6T6 Fastback
331 STROKER, T-5
Metallic Royal Blue & Silver
Candy Orange-Red Flames by McGrafix My Pics
IP: Logged |
68 Coop
Gearhead Posts: 2869
From: Mesquite, NV. 89027 M&M# 4256
Registered: Oct 2004
|
posted 11-03-2005 10:16 PM
To me, that's just good business. He told the truth, even tho he knew he could lose money, and that's something never seen in this day and age. I will buy everything possible thru NPD, just because of Rick, and the people he has working for him. Way to go Rick! ------------------
William "It's not the size of the dog in the fight, it's the size of the fight in the dog."
IP: Logged |
adragon8u
Gearhead Posts: 5451
From: Oceano, Ca. member# 2895
Registered: Mar 2003
|
posted 11-03-2005 10:25 PM
Can't beat straight forward honesty. ------------------
"It's better to have loved a short girl,
Then never to have loved a tall"
http://mustangsandmore.50megs.com/MembersPics/adragon8u.html
IP: Logged |
Dave Gibson
Moderator Posts: 9844
From: Norfolk, Virginia, USA M&M#166 MCA#47921
Registered: Aug 99
|
posted 11-04-2005 04:08 AM
Steve,
I can only agree with everything that you have said. NPD is tops in our book and has held that position for several years now. When we did the interior and engine compartment, NPD had every part we needed in stock.
About five years ago, we ordered exterior mirrors for our '65 fastback. Well the mirrors were on back order. No problem. NPD will ship them when they come in. About a month had gone by and I was about to call and inquire on the status of the mirrors. The same day a letter arrives from NPD. Inside was a nicely typed letter and refund check. The mirrors had come in but, did not pass NPDs quality inspection.  The letter also stated that if NPD wouldn't put it on any of our cars, how can we expect you to put it on yours??? Now that is what I call customer service.Thank You Rick and NPD!! You guys are tops.  Dave & Terri ------------------
'65 Mustang Fastback
'66 Mustang Coupe
'02 Explorer XLT
Common sense isn't common anymore.
IP: Logged |
Tony Soprano
Journeyman Posts: 3
From: Tacoma,WA USA
Registered: Jul 2005
|
posted 11-04-2005 07:16 AM
This might start to sound like "Rick's Fan Club", but I have to agree with the above.
He's definitely the most honest retailer I have ever dealt with who will take the time to respond to any issues you might have.
Perhaps he should run for President, but he's way too honest!
IP: Logged |
sigtauenus
Gearhead Posts: 2927
From: Va Beach
Registered: Jun 2000
|
posted 11-04-2005 07:51 AM
quote:
Originally posted by 68 Coop:
even tho he knew he could lose money
He's not really losing money, he might make 30 bucks on the Ford part and 20 bucks on the import. So for losing the gain of 10 bucks, look at what he did to solidify his relationship with Steve and through Steve's post, the rest of us here at M&M. I'd say he made money on that deal.
IP: Logged |
69 Sportsroof
Gearhead Posts: 2122
From: Valley, Alabama, USA
Registered: Mar 2002
|
posted 11-04-2005 06:00 PM
Everyone I've dealt with at NPD are super folks. I had a question about a part and the guy went to the warehouse and pulled the part and checked out what I was asking about to be sure I was getting what I wanted. Cant ask for better than that.
IP: Logged |
Moneymaker
Administrator Posts: 26811
From: Lyons, IL, USA
Registered: May 99
|
posted 11-04-2005 06:57 PM
Rick is the best! Even if he does hang out with the likes of Scott Lamar.  ------------------
Alex Denysenko
Co-Administrator and Moderator NHRA/IHRA/SRA member and licensed Superstock driver
NHRA and IHRA SS/LA & SS/MA National Record Holder '00,'01,'02,'03,'04 &'05
First NHRA & IHRA 289 automatic Superstock Mustang in the TENS 06-99
First SS/MA in the TENS 04-03
IHRA division 5 Superstock Champion
Fleet of FoMoCo products including 88 ASC McLaren Mustang #28 The Barry of BarrysGrrl Quote #1: "I never met a magazine mechanic I liked."
Quote #2: "Make sure brain is in gear before engaging mouth!"
Quote #3: "If you can't run with the big dogs, stay on the porch!"
www.moneymakerracing.com
IP: Logged |
mustangs68
Moderator Posts: 24529
From: Buckroe Beach Va MCA#39406 M&M #12 Member Mustang Club of Tidewater
Registered: May 99
|
posted 11-05-2005 07:03 AM
There's only one parts vendor I recomend
NPD
Sam
IP: Logged |
Big D
Gearhead Posts: 5461
From: WELLS, NEVADA USA
Registered: Nov 2000
|
posted 11-05-2005 02:35 PM
The boys at MUSTANGPLUS aren't bad either.. Ron & David Bramlett work hard at their business - and are passionate about Mustangs..We're fortunate to have NPD & MustangsPlus as sponsors,, not to mention that MoneyMaker Guy.. LOL..
------------------
Don
6T6 Fastback
331 STROKER, T-5
Metallic Royal Blue & Silver
Candy Orange-Red Flames by McGrafix
My Pics [This message has been edited by Big D (edited 11-05-2005).]
IP: Logged |
mach1mike
Journeyman Posts: 90
From: UK
Registered: Apr 2004
|
posted 11-05-2005 05:08 PM
Delt with both Mustangs Plus & NPD & IMHO both are great to deal with & Limey friendly
IP: Logged |
Fastymz
Moderator Posts: 20638
From: Reno Nv USA M&M#1240
Registered: Apr 2001
|
posted 11-05-2005 05:43 PM
Rick is a great guy very helpful and a real car lover.
Thanks NPD for all the great parts and service.Ron Bramlett runs another great business MUSTPLUS we are real lucky to them both around. ------------------
oddly obsessed with big scoops on little Mustangs BIG Boss hood scoop
My Pics If your parents never had children, chances are you won't either.
IP: Logged |
Mustangsandmore Forums
