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Topic: What should I do?

bibbs68
Gearhead

Posts: 1113
From: Jackson, TN
Registered: Sep 2000

posted 10-07-2003 11:03 AM

I purchased and installed new window handle crank knobs in my car about a year ago. While I do drive the car often, I do not usually have passengers. Well my folks were in town last weekend and of course my dad wanted to drive. So I was the passenger. I began to roll down the window and the knob broke off in my hand.

The mfg. has a 30 guarantee. I am happy with the other 3 knobs I replaced as they have not broken. Since the knob gets little use and isn't very old, I thought it was odd that it broke.

Now, this isn't an expensive item but it will have to be replaced. I happen to have a spare so I won't have to buy another one.

Should I just replace it with my spare and forget it, or notify the company I bought it from as well as the mfg. and let them know this story?

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Jeremy
'68 Coupe
M&M Member #685
MCA Member #49134
Help make the world a better place, drive a Ford and race a slot car!

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adragon8u
Gearhead

Posts: 795
From: oceano, Ca. USA
Registered: Mar 2003

posted 10-07-2003 11:42 AM

Email the company and assertively, but politely let them know what happened. I did this with my plug wires when the came apart, and the company is sending me a check towards a new set of wires. email seems to have turned some company policies around.

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66 coupe
289
C4 auto
90 ranger 2.3
95 Aspire
"someone who knows how will always have a job working for someone who knows why"
http://webpages.charter.net/adragon8u/mystang

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