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Author
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Topic: NPD catalogs....
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70SportsRoof
Gearhead Posts: 471
From: Mesa, AZ...for now....
Registered: Dec 2001
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posted 04-20-2002 06:15 PM
   
Has anybody else requested a catalog and not received it? I've requested a catalog twice already, and still haven't gotten one. I first asked for one back around Nov-Dec, but never got it. I asked again for one about the end of Feb, and still haven't gotten one. Is it just me, or is NPD not sending them? I'm sure it's just a fluke since NPD has usually been very good. Just wondering.------------------
1970 Deluxe SportsRoof (63B),(2)46 Ford trucks, 47 Ford truck, 57 Ford Fairlane 500 4dr, '72 Olds Vista Cruiser(for sale), '88 Bronco II(for sale)...running out of room, selling some of my projects
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SteveLaRiviere
Administrator Posts: 30097
From: Saco, Maine
Registered: May 99
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posted 04-20-2002 08:10 PM
Maybe you could call them and see if they can send you one right out. The phone number for the nearest store to you is 800-235-3445, that's the NPD store in California.------------------
'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
MCA Member # 47773 The secret of success is sincerity. Once you can fake that, you got it made.
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Dave Gibson
Moderator Posts: 6717
From: Pensacola, Florida, USA M&M#166 MCA#47921
Registered: Aug 99
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posted 04-20-2002 10:42 PM
The New NPD catalog should be hitting the streets any day now. I met with Rick at our club show, March 22 - 24, and he said the catalog was three weeks from being done at the printers.  Dave & Terri ------------------
Poison Ivy (Dave's)
'65 Fastback Modified 289 4V, C-4, dual exhaust, styled steel wheels, rally pac, A/C
Blue Belle (Terri's)
'66 Coupe, Silver Blue Metallic, 351W 2-V, 4 speed, A/C, future sleeper.
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73trials
Gearhead Posts: 680
From: New Orleans, La. M&M member # 1752
Registered: Dec 2001
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posted 04-20-2002 11:21 PM
quote:
Originally posted by SteveLaRiviere:
Maybe you could call them and see if they can send you one right out. The phone number for the nearest store to you is 800-235-3445, that's the NPD store in California.
Worked for me. I called the Florida depot and got mine in two days. ------------------
Erwin
'73 convertible
scattered throughout my house in pieces
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bluetech
Gearhead Posts: 252
From: Far and Away
Registered: Feb 2001
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posted 04-21-2002 08:54 AM
I ordered a free catalog via the internet and they sent it right to my doorsteps. Shipping was also free. BTW, I'm in Manila, Philippines Thanks NPD!!!
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dhearn
Gearhead Posts: 214
From: Owenton Ky,USA
Registered: Nov 2000
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posted 04-21-2002 11:36 AM
I just got my new 2002 the NC store said that they just got them this week.
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beachbum
Gearhead Posts: 116
From: Florida
Registered: Oct 2001
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posted 04-21-2002 11:42 AM
I ordered a NPD catalog over the internet over two months ago and never received it. Will call, thanks
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sigtauenus
Gearhead Posts: 1708
From: Beaufort, SC
Registered: Jun 2000
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posted 04-21-2002 01:48 PM
quote:
Originally posted by dhearn:
I just got my new 2002 the NC store said that they just got them this week.
woo-hoo, just called to order mine, we'll see how long it takes to get it!
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ctastang
Gearhead Posts: 1320
From: Virginia Beach, VA, USA
Registered: May 2000
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posted 04-22-2002 08:28 AM
Since I placed an order with them last year, maybe I won't have to request this year's catalog. Time will tell.Carole ------------------
66 Coupe, Arcadian Blue with standard blue interior C-code "Miss Stang" alias "Miss Cranky"
99 Coupe, Crystal White, palamino interior, with 35th anniversary badging and stripes, 3.8 liter, new daily driver "Anni"
MCA #45106
M&M #501 - got those 501 blues
Vice-president Mustang Club of Tidewater https://mustangsandmore.com/ubb/ctastang.html
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RICKS
Gearhead Posts: 205
From: Ocala, FL
Registered: Mar 2001
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posted 04-22-2002 09:59 AM
We've been having what I perceive as a HUGE reliability problem with the post office on 4th class bulk rate mail. Ever since 9/11, I've had a large increase in complaints that requested catalogs are not making it to their destinations. A few of the patiently frustrated customers I've dealt with were also postal workers. Upon my relaying to them that we sent their catalog, but that 4th class has seemed to have "spotty" reliability since 9/11, all of their responses were "that doesn't surprise me a bit, it's been a total mess", and that's the best I can get out of them. Unfortunately, we simply can't afford to mail every catalog we send by 1st class, it would require us to charge money (not an option I want to take). Conversely, it's also a total waste when I send a catalog out 4th class and it disappears into oblivion. We're really in between a rock and a hard place right now on this subject. Basically, if the catalog doesn't arrive in 2-3 weeks after ordering it, call and request a 1st class delivery. We're accomodating these requests when the 4th class fails to deliver.
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70SportsRoof
Gearhead Posts: 471
From: Mesa, AZ...for now....
Registered: Dec 2001
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posted 04-22-2002 10:43 AM
Thanks for jumping in here Rick. I meant in no way to say anything bad about NPD. I hope nobody sees it that way. NPD is one of the best, I was just trying to figure out the catalog thing. I called yesterday to the CA location and requested another catalog. Hopefully I'll be seeing it in a few weeks. Thanks.
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70SportsRoof
Gearhead Posts: 471
From: Mesa, AZ...for now....
Registered: Dec 2001
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posted 04-25-2002 02:54 AM
Got my NPD catalog today. I went ahead and called the Ventura store sunday afternoon. I received it Wednesday. It must be a problem when trying to order via internet, that's how I requested my previous 2, but since I called them directly, I got it right away. Lots of new goodies in there, I think I'll be placing an order in the next week or so for some new stuff.  ------------------
1970 Deluxe SportsRoof (63B),(2)46 Ford trucks, 47 Ford truck, 57 Ford Fairlane 500 4dr, '72 Olds Vista Cruiser(for sale), '88 Bronco II(for sale)...running out of room, selling some of my projects
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SteveLaRiviere
Administrator Posts: 30097
From: Saco, Maine
Registered: May 99
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posted 04-25-2002 09:09 AM
I thought I'd get a new one with my order, but I'm watching my mailbox. ------------------
'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
MCA Member # 47773 The secret of success is sincerity. Once you can fake that, you got it made.
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Dave Gibson
Moderator Posts: 6717
From: Pensacola, Florida, USA M&M#166 MCA#47921
Registered: Aug 99
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posted 04-25-2002 06:07 PM
Steve,
We got our new NPD catalog today!  You should receive yours any day now.  Dave & Terri ------------------
Poison Ivy (Dave's)
'65 Fastback Modified 289 4V, C-4, dual exhaust, styled steel wheels, rally pac, A/C
Blue Belle (Terri's)
'66 Coupe, Silver Blue Metallic, 351W 2-V, 4 speed, A/C, future sleeper.
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SteveLaRiviere
Administrator Posts: 30097
From: Saco, Maine
Registered: May 99
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posted 04-25-2002 06:12 PM
I need to order more parts. Pam isn't mad yet! ------------------
'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
MCA Member # 47773 The secret of success is sincerity. Once you can fake that, you got it made.
IP: Logged |
ctastang
Gearhead Posts: 1320
From: Virginia Beach, VA, USA
Registered: May 2000
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posted 04-29-2002 10:15 PM
Got mine today. This was not a special request - it was based on the fact I ordered from them last year.Carole ------------------
66 Coupe, Arcadian Blue with standard blue interior C-code "Miss Stang" alias "Miss Cranky"
99 Coupe, Crystal White, palamino interior, with 35th anniversary badging and stripes, 3.8 liter, new daily driver "Anni"
MCA #45106
M&M #501 - got those 501 blues
Vice-president Mustang Club of Tidewater https://mustangsandmore.com/ubb/ctastang.html
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SteveLaRiviere
Administrator Posts: 30097
From: Saco, Maine
Registered: May 99
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posted 04-30-2002 08:25 AM
Got mine, too. Nice car on the cover! ------------------
'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip
MCA Member # 47773 The secret of success is sincerity. Once you can fake that, you got it made.
IP: Logged |
sigtauenus
Gearhead Posts: 1708
From: Beaufort, SC
Registered: Jun 2000
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posted 05-07-2002 06:36 PM
quote:
Originally posted by sigtauenus:
we'll see how long it takes to get it!
Well, got a catalog in the mail yesterday, but its the same one I already had, 2001 Edition. Since I recently moved across the country, maybe they didn't recognize me as an existing customer and sent me an old catalog to get rid of left-overs.
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The Buckmaster
Gearhead Posts: 158
From: Summerfield Oh USA
Registered: Nov 99
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posted 05-07-2002 09:26 PM
I have ordered atleast a $1000 in parts per year from NPD and have never had them send me a catalog yet from past orders.I always need to call.I need a new one also.I guess I'll give them a call.
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RICKS
Gearhead Posts: 205
From: Ocala, FL
Registered: Mar 2001
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posted 05-08-2002 01:44 PM
If you do not request a new catalog when you order, we go on the assumption that you're all set. We can't afford to toss a new catalog in with each order. Not to get too proprietary, but that would be over $1000.00/day expenditure, most of which would be tossing money into the fire since most callers already have the most recent copy in their hands. Conversely, our salespeople SHOULD be good about asking whether you have our most recent catalog, and our shipping department SHOULD be including a catalog with each order on which a catalog was requested by the salesperson. All these "shoulds" admittedly sometimes get slack, and I'm constantly harping on the subject of shippers and salespeople flat-out forgetting to ask and forgetting to include new catalogs. My apologies if you've asked and not received. Anybody here who needs a catalog, email me, I'll handle it. [email protected] I usually avoid shameless forum self-promotion, but if we're failing to deliver catalogs properly, I'm compelled to dive in and fix it.
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GTRocks
Gearhead Posts: 2070
From: Lusby, MD, USA
Registered: Jun 99
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posted 05-08-2002 08:00 PM
You da man!!!
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sigtauenus
Gearhead Posts: 1708
From: Beaufort, SC
Registered: Jun 2000
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posted 05-10-2002 04:20 PM
Just wanted to publicly thank Rick for emailing me personally and offering to send out a new catalog first class. I understand little business expenses can add up, so I declined the first class mailing, but am looking forward the new catalog in a couple weeks. Thanks again Rick.
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Ken
Gearhead Posts: 3542
From: Prospect, Ct. M&M Member No. 31 MCA Member 49299
Registered: Jun 99
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posted 05-10-2002 04:38 PM
I too would like to thank Rick...I did like he suggested above and emailed him requesting a new catalog...I got an email back from him the very next day confirming that he was sending me a catalog A.S.A.P. !!!
Thanks again Rick .------------------
Conciousness - that annoying time between naps. Ken
1965 Springtime Yellow Coupe - 302GT40-4spd
Edlebrock RPM Air Gap - 670cfm Holley Street Avenger
and much, MUCH MORE !!!
My 1965 Photo Page
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J Franklin
Journeyman Posts: 10
From: Hickory NC
Registered: Nov 2001
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posted 05-13-2002 01:14 PM
That is why we order from NPD. For someone to get on the forum, explain and fix the problem is an example of excellent customer service. Keep up the good work
Corley Body Works
Hiddenite NC
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Dave Witthoeft
Gearhead Posts: 1954
From: IL.
Registered: Dec 2000
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posted 05-14-2002 02:11 AM
Got My shipment yesterday! Thanks Rick! ------------------
MCA# 48755
71 Mach 1
69 Fastback
92 F-150
M&M#884
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sigtauenus
Gearhead Posts: 1708
From: Beaufort, SC
Registered: Jun 2000
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posted 05-14-2002 11:24 PM
I got mine yesterday first class, even though I told him not to do that. I've already got some stuff in there I need to order, and there's some new stuff I know my dad has probably already called for and he doesn't even have his own copy yet, ie, new stuff I saw that he's been looking for for a long time.
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