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Author Topic:   Mustangs Unlimited problem...Help!
bibbs68
Gearhead

Posts: 876
From: Jackson, TN
Registered: Sep 2000

posted 03-20-2002 02:45 PM     Click Here to See the Profile for bibbs68   Click Here to Email bibbs68     Edit/Delete Message   Reply w/Quote
I purchased a new hood trim piece for my car a couple of months ago. The first piece came to me bent backward (instead of the point going away from the engine, it was pointing toward the engine). I thought, well I'll just bend it the way it is supposed to go. Then the part of my brain that thinks logically said, "if you do that, it may crease." So, I called MU and explained the situation. The sales person happily said he would send another from another warehouse. Well, when that one arrived it was bent properly but had small dents all the way across the front. At that point I had had enough, layed it aside and told myself to just walk away and deal with it later. Well, now I think it may be too later for them to do anything for me. The part came in a package printed with "Motowell" on it. I tried tracking down this company but with no luck. Any suggestions? Well, other than buy from NPD!

------------------
Jeremy
'68 Coupe
M&M Member #685
MCA Member #49134
Help make the world a better place, drive a Ford!

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SteveLaRiviere
Administrator

Posts: 30097
From: Saco, Maine
Registered: May 99

posted 03-20-2002 02:49 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
No, you just need to call them and see what they say. When something like that happens you have to get on it right away. How do they know your trim piece wasn't damaged just hanging around in your shop?

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'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

MCA Member # 47773

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bibbs68
Gearhead

Posts: 876
From: Jackson, TN
Registered: Sep 2000

posted 03-20-2002 02:52 PM     Click Here to See the Profile for bibbs68   Click Here to Email bibbs68     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by SteveLaRiviere:
How do they know your trim piece wasn't damaged just hanging around in your shop?


I examined it when I removed it from the shipping tube. I didn't even open it. I put it back in the tube and put it in the closet.

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SteveLaRiviere
Administrator

Posts: 30097
From: Saco, Maine
Registered: May 99

posted 03-20-2002 02:58 PM     Click Here to See the Profile for SteveLaRiviere   Click Here to Email SteveLaRiviere     Edit/Delete Message   Reply w/Quote
Right, but they don't know if you've been using it as a riding crop. That's my point. Once you take delivery of it, it's in your control.

------------------

'70 Mustang Mach 1 M code 351C 4V/FMX/3.25 open
'72 Mustang Sprint Coupe 351C 4V/FMX/4.30 Trac Lok
'94 F-150 XL 5.8L/E4OD/3.55 Limited Slip

MCA Member # 47773

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RICKS
Gearhead

Posts: 205
From: Ocala, FL
Registered: Mar 2001

posted 03-20-2002 04:04 PM     Click Here to See the Profile for RICKS   Click Here to Email RICKS     Edit/Delete Message   Reply w/Quote
I'll give you a heads-up on this. My overseas supplier has historically supplied me with only Corvex brand anodized moldings for Mustang. Recently, I've had my own "Motowell" experiences. Last year, I got a huge batch of 67-68 rocker moldings in Motowell wrappers. They didn't fit the clips properly. I informed my supplier to never send me Motowell rocker moldings again, and thought that would be the end of it. Then, this last January, a container showed up including 750 pcs. of 65-66 and 500 pcs. of 67-68 hood moldings in Motowell wrappers. Minor problem....the moldings were STRAIGHT! No bend in them.

1. To get a clean and non-deformed bend, you need a proper fixture, and

2. The bend should be done BEFORE anodizing, because when you bend an anodized molding far enough, the anodized surface will have small cracks and the area will turn a milky hue if you bend far enough.

There was absolutely NO way I was going to knowingly send these moldings to customers, so I refused the entire batch and sent them to my overseas distributor's U.S. warehouse. Dollars to donuts they've sold those moldings at a huge discount to others in the business. Whether they attempted to bend them themselves, or sold them as-is, or just destroyed them, or what, I haven't the slightest idea. Mustangs Unlimited may have gotten their defective moldings straight off of a container, or maybe they bought some of the moldings I pitched back to my supplier, but I have no idea, and don't want to infer anything whatsoever. But I did want to convey that the problem is definately with the Motowell brand moldings. There's no telling how many of these Motowell hood moldings have infiltrated the country! My supplier now knows that I will unconditionally refuse all Motowell moldings, and prefer Corvex.

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bibbs68
Gearhead

Posts: 876
From: Jackson, TN
Registered: Sep 2000

posted 03-20-2002 04:38 PM     Click Here to See the Profile for bibbs68   Click Here to Email bibbs68     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by RICKS:
Then, this last January, a container showed up including 750 pcs. of 65-66 and 500 pcs. of 67-68 hood moldings in Motowell wrappers. Minor problem....the moldings were STRAIGHT! No bend in them.

That is kind of what I was thinking. Just a bad supplier. Not MU's fault. So, now I have 2 moldings that are of no use to me.

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Ken
Gearhead

Posts: 3542
From: Prospect, Ct. M&M Member No. 31 MCA Member 49299
Registered: Jun 99

posted 03-20-2002 04:41 PM     Click Here to See the Profile for Ken   Click Here to Email Ken     Edit/Delete Message   Reply w/Quote
I just LOVE having Ricks in these Forums ..... I just wish I didn't live way over here on the Right Coast !!! Thanks a ton for the inside scoop buddy .

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Conciousness - that annoying time between naps.

Ken
1965 Springtime Yellow Coupe - 302GT40-4spd
Edlebrock RPM Air Gap - 670cfm Holley Street Avenger
and much, MUCH MORE !!!
My 1965 Photo Page

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dhearn
Gearhead

Posts: 214
From: Owenton Ky,USA
Registered: Nov 2000

posted 03-20-2002 05:12 PM     Click Here to See the Profile for dhearn   Click Here to Email dhearn     Edit/Delete Message   Reply w/Quote
Here is my experience with mustangs unlimited I called several parts suppliers looking for a rebuilt steering box for my 69 I was more interested in getting the box without having to remove mine to send it off for a rebuild because I am going to have a local front end shop do a complete rebuild on my front end and I have to be able to drive the car to the shop. Well enough background I called M/U their salesman (after telling him my situation) told me that there would be no problem except that they would have to charge me a $100.00 core charge. I said no problem. He also said that I would not be billed for the balance untill the part shipped. Again I said OK. well 1 week went by and I called them to check the status they said that they would have to call their supplier and would call me back the next day. The next day came,no call. So I called them back, same story. Well to make it a little shorter I called 5 days in a row same story. Now 2 weeks I call and ask to speak to a mgr. he tells me that they never intended sending me a box because they didnt have one to rebuild. He also told me that it was standard practice to charge the core charge even if you send in your box first. Well at this point I was a little miffed, I told him to just cancel the order and return my money. He then tells me that I should recieve my money in about 90 days.HMMMMM it only took them 2 days to get the money out of my account. I grumbled and bitched a little but finally said OK. 2 days later when I checked my account I noticed that they had already charged my account for the full price of the box. So far I have not been riembursed and I dont have a new steering box.............

[This message has been edited by dhearn (edited 03-20-2002).]

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bibbs68
Gearhead

Posts: 876
From: Jackson, TN
Registered: Sep 2000

posted 03-20-2002 05:21 PM     Click Here to See the Profile for bibbs68   Click Here to Email bibbs68     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by dhearn:
Here is my experience with mustangs unlimited

That's funny!

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dhearn
Gearhead

Posts: 214
From: Owenton Ky,USA
Registered: Nov 2000

posted 03-20-2002 05:29 PM     Click Here to See the Profile for dhearn   Click Here to Email dhearn     Edit/Delete Message   Reply w/Quote
sorry I wasnt done typing yet

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bibbs68
Gearhead

Posts: 876
From: Jackson, TN
Registered: Sep 2000

posted 03-20-2002 05:52 PM     Click Here to See the Profile for bibbs68   Click Here to Email bibbs68     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by dhearn:
sorry I wasnt done typing yet

That figures. It's not so funny now is it?!

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dhearn
Gearhead

Posts: 214
From: Owenton Ky,USA
Registered: Nov 2000

posted 03-20-2002 05:54 PM     Click Here to See the Profile for dhearn   Click Here to Email dhearn     Edit/Delete Message   Reply w/Quote
no I am still kinda miffed and probably will be untill I get my money back

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Hemikiller
Gearhead

Posts: 256
From: Clinton, CT
Registered: Feb 2002

posted 03-20-2002 06:20 PM     Click Here to See the Profile for Hemikiller   Click Here to Email Hemikiller     Edit/Delete Message   Reply w/Quote
If any of you guys have dealings with MU, ask for Kevin. He has been there for over 15 years that I know of. I used to work there when I was at UCONN, and he really knows his stuff. He's had more cars than I could count. Most of the guys there now are younger, early 20's, and most don't know anything about 65-73's. Have a little patience with them, and if you have any problems, next time deal with him, as I have done exclusively on anything I need.

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